FAQ

General

Is lotties period underwear an inclusive brand?

Lotties wants to be there for everyone who needs period underwear. We try to be as respectful as possible with our choice of words and images. We are always open to tips that can contribute to an even more inclusive lotties.

 

Is lotties period underwear also suitable for teenagers?

Lotties is certainly suitable for teenagers! Our Cheeky model in particular is a good option if you have just started your period. You can shop our Cheeky model here.

Uncertain about the size? The Lotties slips are available from size XXS to XXL. For size advice click here to go to our size chart.

Operation of the product

How does the period underwear of lotties work?

The crotch in Lotties underwear is different from that of normal underpants. The crotch of period underwear is made up of several layers of organic material. An absorbent cotton layer, which guarantees good moisture absorption. A waterproof layer which provides optimal protection. And an outer layer of bamboo textile that contributes to a great fit.

Want to read more about the layers of lotties? Then view our special layers page: https://lottiesperiod.com/en/lotties-layers/.

 

How does the antibacterial layer in the briefs work and how long will it last?

The second layer of the lotties slip consists of a double layer of organic cotton. Cotton is naturally a very absorbent fabric. This layer has an antibacterial effect which contributes to the prevention of unwanted odors. After about 20 washes, this antibacterial effect will diminish in strength. That means that it masks odors a little less well. But you will not notice much of this in use (it is actually the same as with sports shirts).

 

How do I know which briefs best suit my period and flow?

Check out our Period Underwear models page for more information here: https://lottiesperiod.com/en/styles/

And/or take the test on our FLOW chart page here: https://lottiesperiod.com/en/flow-chart/

 

How often do I have to change my lotties?

Depending on the model of briefs you are wearing, you can keep lotties on for up to about 10 hours. View our models page to read more about the specifications per slip: https://lottiesperiod.com/en/styles/.

Fit

How do I know which size fits me best?

Click here for our size chart. In general you can keep your own size for the lotties. Although it may be nice to wear loose clothing during your period, including your underwear. Stuck between two sizes? Pick the bigger option.

 

Up to and from what size does the collection run?

The lotties collection runs from size XXS to XXL.

Maintenance

How should I wash my lotties?

The advice is to rinse your lotties with cold water after use. Then you can just wash your lotties with the rest of your dark wash at a maximum of 40 ℃.

 

At how many degrees can I wash my lotties?

You can wash your lotties at a maximum of 40℃ degrees, your underwear will then be cleaned properly.

Can my lotties be washed with the rest of my dark wash?

Yes, please! This saves laundry and especially water. Your lotties briefs can be worn in the dark wash at a maximum of 40 ℃.

 

Can my lotties be put in the dryer?

No, your lotties cannot be put in the dryer. After washing it is best to let your briefs hang out for a day to dry properly.

Shipping, delivery & return

What is the delivery time?

We aim to have your lotties at home within 1 – 3 working days.

 

What are the shipping costs?

NL: € 3.90 standard and free above € 25,-
BE – DU: 6.90 standard and free above € 100,-
Rest of the world: €9.99 and free on orders over €100,-

 

Can I also place an order from abroad?

Yes, we ship worldwide. The shipping costs and delivery time do vary per continent.

 

Is there a collection point where I can pick up my lotties order?

You can pick up your order for free at our location in Amsterdam: Kloveniersburgwal 47, 1011 JX Amsterdam. This is possible on Tuesdays, Wednesdays and Fridays from 10:00 to 17:00.

 

Can I return my lotties?

You can return your lotties to us within 30 days. Within this period you have the right to notify us, without giving reasons, that you want to return an item (right of withdrawal). To use the right of withdrawal, you can send an email to info@lottiesperiod.com. You must then return the article to us within 30 days after sending the email. Returns are at your own expense. We recommend a letterbox package.

 

Can I also exchange my order, for example for a size larger?

If you want to exchange your lotties, you can send an email to info@lottiesperiod.com stating your order number.

 

As for the return period?

You can return your lotties to us within 30 days. Within this period you have the right to notify us, without giving reasons, that you want to return an item (right of withdrawal).

 

What is the return address?

Kloveniersburgwal 47

1011 JX Amsterdam

 

How do I contact you regarding an exchange or return?

Then you can contact us via info@lottiesperiod.com.

Is your question not included? We are happy to help you personally.
Mail to: info@lottiesperiod.com.

Start typing and press Enter to search

Shopping Cart

No products in the cart.